Front Office AI · KNOWLEDGE & LEARNING
Knowledge Base
Everything the AI knows, visible as a tree — no bucket, no claim.
What it does
Your website ingested page by page, language by language, with provenance (source URL, page, section) — a Korean customer is answered from YOUR Korean pages, never from on-the-fly translation.
The knowledge tree: catalog, company facts & policies, hours, Q&A, battle cards, pages & articles. What you see here is exactly what the AI can say.
Always-on protections
scoped retrieval (the item in discussion → its category → general, in that order), the CLAIM GUARD (anything a customer asserts that is NOT in the tree gets "let me verify" — never agreement), exact prices (recited from the structured catalog, never from prose).
Q&A gaps
questions customers asked that had no answer land here automatically. Answer once — fixed forever, for every future customer, on every channel.
Corrections from Auto-Retraining become dated OVERRIDES that outrank page content where they conflict.
Works together with
See Your Demo Now — in few clicks
It never guesses. It never hallucinates. It never forgets.
The conversation you have with our assistant IS the demo — it runs on Zanus Front Office.